Welcome to the Hioby FAQ Page

We’ve compiled a list of the most common questions to provide you with quick, helpful information. If you have any other inquiries, feel free to contact us.

General Questions

1. What is Hioby?

Hioby is a U.S.-based supplier of over-the-counter antibiotics for fish and birds only. All of our products are non-prescription and intended for pet use only.

2. Where do you operate?

Hioby operates exclusively online and only ships within the United States.

Ordering & Shipping

3. How do I place an order?

Visit our website, browse our selection of fish and bird antibiotics, add items to your cart, and follow the checkout process to place your order.

4. Do you offer free shipping?

Yes, we offer free shipping on all U.S. orders. Delivery typically takes 3–7 business days.

5. What is your order processing time?

Please allow 1–2 business days for order processing. Orders are processed Monday to Friday, excluding holidays.

6. Can I track my order?

Yes. Once your order ships, you’ll receive an email with tracking information.

Returns & Refunds

7. What is your return policy?

Due to the nature of our products, we do not accept returns unless the item is damaged or incorrect. Please contact us within 48 hours of delivery if there’s an issue.

8. How are refunds processed?

If eligible, refunds will be issued to your original payment method within 5–7 business days after approval.

Product Use & Safety

9. Do your products require a prescription?

No. All our antibiotics are over-the-counter and do not require a prescription.

10. Are your products safe for humans?

No. Our products are strictly intended for use in fish and birds. They are not for human consumption or use.

Customer Support

11. How can I contact customer service?

You can reach us via:

• Email: support@hioby.com
• Phone: +1 (213) 866-1746

We typically respond within 24 hours on business days.

12. Do you have a physical store?

No. Hioby is an online-only business.

Miscellaneous

13. Do you offer discounts or promotions?

Yes! Subscribe to our newsletter and follow us on social media to get updates on special offers and product announcements.

14. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order. We'll quickly resolve the issue with a replacement or refund.

Still Have Questions?

If your question wasn't answered here, please reach out to us anytime at support@hioby.com. We're happy to help!